by Bozkaya, M. and Gabriels, J.M.A.M.
Reference:
Process diagnostics : a method based on process mining (Bozkaya, M. and Gabriels, J.M.A.M.), In Proceedings International Conference on Information, Process, and Knowledge Management (eKNOW 2009), IEEE Computer Society, 2009.
Bibtex Entry:
@inproceedings{ pdpm,
  author = {Bozkaya, {M.} and Gabriels, {J.M.A.M.} and Werf, {J.M.E.M. van der}},
  year = {2009},
  title = {Process diagnostics : a method based on process mining},
  booktitle = {Proceedings International Conference on Information, Process, and Knowledge Management (eKNOW 2009)},
  pages = {22--27},
  publisher = {{IEEE Computer Society}},
  note = {best paper award}
}

Process diagnostics : a method based on process mining